Joined: Feb. 2006
||Posted: Feb. 25 2006,6:02 am
I just done my friends Sportrak map . After searching for hours we called Magellan Tech support at 1-800-707-9971 and they email the basemap to us and I fixed the Unit in less then 1 hour. Below is a email that tech support sent me because it is possible to mess up the GPS without corrupting the Base Map according to Magellan. The Program code is basically a firmware upgrade available from Magellan and cleans out the GPS, leaving it like it was new out of the box (provided the basemap is not corrupt)
Email From Magellan (for Program Code)
In order to fix the problem that you are experiencing, you would need to follow the following instructions for Expert Upload:
Download the latest software upgrade for the SporTrak Map from our website
<http://www.magellangps.com/en/support/software.asp> Select SporTrak Map and finally software upgrade and download. You will need to PRESS AND HOLD, PLUS MINUS and WALKING MAN to turn your unit off.
Before you upload you will need to put your unit in "Software Upload Mode" by pressing and holding GLOBE MENU and POWER.
Once the file is downloaded into your computer, unzip it and open up the MAGUP file and select "NO" on the automatic upload window.
Select EXPERT from the toolbar, on the EXPERT SET UP window, on unit type select SporTrak Map, then select your COMPORT that you're using and expert upload ON and press OK.
Select UPLOAD from the tool bar, select "Program code only" and then on
upload file window, select UPLOAD FILE. The map upload process should
End of Email Message
If this does not fix the problem then there is a second part they can send you (the Basemap and the Instructions). We spent more time on hold then what it actually took to fix the problem and I now have the Sportrak Map Base map compliments of Magellan (Free of Charge)
Overall , Magellan Tech support was fantastic !!!
Edited by PC Medic on Feb. 25 2006,12:46 pm