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Topic: Basemap Help< Next Oldest | Next Newest >
crjphysio Offline
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Posted: Mar. 31 2005,5:53 am QUOTE

Hi All,
I'm new to GPS and bought a sportrak map over ebay - not knowing about basemaps and the like really - So my unit was shipped with a North American basemap - I have now done abit of research and have managed to download a backup of the map - and I'm now searching desperately for a Australian 2mb basemap to upload so its actually useful to me...
Can anyone please help by emailing me the file or suggesting where I might get one from (other than buying the $300 basemap software for the purpose of one map)
Please help
thanks
Carl
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PC Medic Offline
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    Posted: April 03 2005,2:31 pm QUOTE

Basemaps are copyrighted material and only 'legally' obtainable through Magellan.

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cujosquire Offline
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    Posted: April 03 2005,2:38 pm QUOTE

i don't think you get the basemap even when you buy the software. I bought Mapsend Topo for United States and it doesn't have any basemaps... Magellan given everyone the screw cuz they want more money. Looks like they would give us them once we paid for the unit. Mine's crashed twice, looking for basemap for sportrak topo. GPS still under warranty and they wont' replace it... they said they will only replace the basemap for $60 plus I gotta pay $17 to ship it with insurance.

Think I am going back to Garmin...
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PC Medic Offline
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    Posted: April 03 2005,3:04 pm QUOTE

The GPS is loaded with the basemap for the geographical region in which it was meant to be sold. While unfortunate that crjphysio received a unit that contained a map for the U.S. and he lives in Australia, this is hardly a Magellan issue.

You are not 'given' the basemap information to other areas free of charge as they currently have to pay for the map data themselves. Wouldn't make for a very profitable company.

I am curious if you are still under warranty why they are charging to replace the basemap? Did they indicate why there would be a charge?


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cujosquire Offline
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    Posted: April 03 2005,3:10 pm QUOTE

The original first year warranty expired in January, however I had GPS fixed and they gave me a 90 warranty which is still valid but they said it does not cover that.

I am waiting till monday to try again.

But again i'm at the point on why send it back, it obviously has more issues if crashed again after only two uses. Seems like after i connect it to PC and send waypoints to it, next time I turn it on it crashes.
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PC Medic Offline
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    Posted: April 03 2005,3:43 pm QUOTE

Quote (cujosquire @ April 03 2005,5:10 pm)
The original first year warranty expired in January, however I had GPS fixed and they gave me a 90 warranty which is still valid but they said it does not cover that.

I am waiting till monday to try again.

I would shoot for a supervisor of some sort. If they extended the warranty, it should cover everything the original did!

Quote

But again i'm at the point on why send it back, it obviously has more issues if crashed again after only two uses. Seems like after i connect it to PC and send waypoints to it, next time I turn it on it crashes.



Hmm, what software are you uing to send the waypoints? If one of the third party apps, wonder if not a bug of some sort.
Another possibility I guess as it only happens after an upload is a bad cable or port which is resulting in corrupt data, but this should be indicated within the software by some sort of transfer error I would suspect. Not knowing what software I am only guessing here.


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cujosquire Offline
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    Posted: April 03 2005,3:48 pm QUOTE

I'm using MapSend Topo.

I can't verify that is the reason it became currupt but that is only thing I have done to the unit.

I used it once when it was returned to see that it was functioning properly. Then I saved some locations on a survey we were doing, saved them to PC, uploaded benchmarks in the area to locate for survey and turned unit off. Next day, unit wouldn't turn on. Replaced batteries and WHAM, unit contains no map.
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PC Medic Offline
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    Posted: April 03 2005,7:52 pm QUOTE

Certainly sounds like it could be bad unit to me.

One thing you may want to do is to try and reload the firmware. I and others have had problems at one time or another where it would say the basemap was not loaded when it actually was. It was the firmware that was hosed. Reloading the firmware and Viola!, the basemap re-appears.

See the beginning of .THIS thread for more information on how to do this.

If the problem continues as I said before I would request to speak with a supervisor, if that does not work ask for their boss or a contact for the 'Customer Relations' department.

I will say, this is very suprising as they are usually very good with customer service


Edited by PC Medic on April 03 2005,7:59 pm

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