Forum: Using The Website
Topic: Remember my login details?
started by: Scout

Posted by Scout on Aug. 18 2003,7:12 am
For the last few days, I have to log in almost everytime I visit the site. How does "Remember my login details?" work? I have it checked yes, but it isn't happening. If you haven't changed anything, then I must have and I want to change it back.
Posted by PC Medic on Aug. 18 2003,12:41 pm
If you previously had occasion to use the 'anonymous' login option this is no longer available and is the only recent change that has been made on our end (in preperation for upcoming site improvements).

First thing that comes to mind is, have you changed your browsers security settings recently? The feature you are having problems with requires that cookies be enabled on your browser. You may want to try going to the bottom of the MAIN Forums page and clicking on "Clear all cookies set by this board" and then reset the local cookies on your end.

If this does not correct the problem please let us know.

Posted by Scout on Aug. 19 2003,6:47 am
Still a problem. I used the site's cookie delete button and, still, everytime I return to the site after a while, I have to log in again. If I return within a few minutes, it seems to remember my login.

By the way, this changed behavior is noticeable on three different computers.



Posted by PC Medic on Aug. 19 2003,12:31 pm
You need to also clear cookies on your local PC.
This can be done in IE by going to Tools/Internet Options/Clear Cookies
But then you know how to do that already  :grinnin

If you do not want to clear all your cookies, just search for and delete the navicache cookie.

Posted by Scout on Aug. 20 2003,6:54 am
I've deleted all the cookies on my PC, I've clicked the button on the bottom of the forums page that says it will delete the Navicache cookie, I've double-checked that the checkbox that says to remember my login details is checked, and, still, my login details are not remembered from session to session, at least if the time between sessions is long enough. This happens on at least three PCs. All was working well on all three PCs up until a few days ago, then all three began having the same problem at the same time.
Posted by Scout on Aug. 20 2003,7:12 am
Uh oh... I just noticed another site is now forgetting my login details and that's never happened before. If so, then the problem is definitely on my end and not at Navicache.com.

Still, the problem has arisen on three PCs all at the same time. The three PCs are on two completely different networks running different O/S (if you call Windows NT and XP different). I'm now scratching my head wondering what could be common between them...

Posted by Scout on Jan. 29 2004,5:35 pm
Just an update to say that the only site I have problems with is Navicache (the other site I mentioned, I no longer use, so Navicache is the only site left with the problem). It just plain refuses to remember my login details longer than 30 minutes or so. Meaning I have to log in each time I visit the forums. Clearing my cookies doesn't help. Changing PCs doesn't help.
Posted by PC Medic on Jan. 30 2004,5:03 am
We use a cookie to remember you so if you close your browser and your browser is set to 'delete cookies and temporary internet files when closed' this can cause this.
Posted by Scout on Jan. 30 2004,11:54 am
Quote (PC Medic @ Jan. 30 2004,6:03 am)
We use a cookie to remember you so if you close your browser and your browser is set to 'delete cookies and temporary internet files when closed' this can cause this.


I thought maybe the problem was solved. The checkbox to "Empty Temporary Internet Files folder when browser is closed" is checked for me. Maybe Navicache remembers my login details so long as I keep my browser open. But sooner or later, if I close the browser window, will Navicache require me to login again? Sorry, that theory doesn't seem to hold up. I can close my browser, with that checkbox checked, and Navicache still remembers my login details, but only for a short while. Something else must be happening to make it forget. The cookies aren't being deleted. What's the expiration period for the cookies?



Posted by PC Medic on Jan. 30 2004,3:23 pm
If you are logged into the forums and close your browser (without first logging out) and then reopen it immediately, you should still find your self logged in when returning to the forums. If a set period of time passes, the forum will clear your info and you will be required to log back in again. This is normal operation.
Posted by Scout on Jan. 30 2004,4:05 pm
Quote (PC Medic @ Jan. 30 2004,4:23 pm)

What's the "set period of time?"
Posted by PC Medic on Jan. 30 2004,4:42 pm
One hour if my memory serves me correctly.

For anyone that seems to have this problem:

Remember, cookies are stored on your hard disk, your forum only tells the browser to create/delete cookies and affect the values.  No cookie data is stored in our database.  Cookies sometimes simply have to be deleted to make them work.

If your using IE go to the top of your browser and go to Tools and in the dropdown box click on Internet Options from there go to a section called Temporary Internet Files and in that section you will see tabs for Delete Files and Delete Cookies. If you click on each of those tabs it will ask you if you want to delete your files ? In both cases you will want to click on the OK button. Once you have done that you can simply close that dropdown box by clicking on the OK tab on the bottom which will close the menu.

For those using Netscape, click on Edit, then Preferences. You will see a new box come up, towards the bottom it says Advanced, click on the + sign to open the advanced settings. Next click on Cache, there are 2 items to clear, the Memory Cache and Disk Cache. Clear both of these and close the box.

Now go head and close all your browser windows and then re-open and simply log in.



Posted by Scout on Jan. 30 2004,6:19 pm
Quote (PC Medic @ Jan. 30 2004,5:42 pm)
One hour if my memory serves me correctly.

I have deleted all my cookies and deleted all my temporary Internet files. That doesn't change the behavior that I'm reporting.

Navicache remembers my login details for only a short time. You say it's an hour. That seems to match what I'm experiencing. If so, it's way too short. Users who share computers and login IDs should always log out of any Web site before they leave their computer. Users who don't share their computers expect cookies to remain valid for at least 24 hours and probably a lot longer.

Posted by PC Medic on Jan. 31 2004,8:07 am
Quote (Scout @ Jan. 30 2004,8:19 pm)
Users who share computers and login IDs should always log out of any Web site before they leave their computer. Users who don't share their computers expect cookies to remain valid for at least 24 hours and probably a lot longer.

While I will not argue the point that users that share a PC with others should always log-out, the truth is, (many) forget to log-out. Because many may choose to check the forums from a work computer or perhaps a library or college dorm, (something I do myself) and many do not remember to log-out, the forums session is set to expire after the specified period of inactivity.

While users who do not share their computers may 'expect' their session to remain valid for 24+ hours, we have chosen for security purposes not to leave the session active that long.  

A very minor inconvenience in order to help provide some added protection for all of our members.

Posted by Scout on Jan. 31 2004,8:55 am
Quote (PC Medic @ Jan. 31 2004,9:07 am)
While users who do not share their computers may 'expect' their session to remain valid for 24+ hours, we have chosen for security purposes not to leave the session active that long.

Fair enough. My only remaining quibble is with the checkbox that says "Remember my login details". If it's only going to remember for an hour, that wording is misleading. If security is the utmost concern, maybe it's best to just remove that checkbox altogether.
Posted by YardBoy on Jan. 31 2004,11:42 am
Quote (Scout @ Jan. 31 2004,10:55 am)
My only remaining quibble is with the checkbox that says "Remember my login details". If it's only going to remember for an hour, that wording is misleading.

I've been lurking on this, but must support Scout wholeheartedly.  With most sites, if I choose to not log out, the site doesn't presume me to be a security Luddite and do it for me.  If a site offers to "remember", it does without qualification.  Coming full circle, our friends at < WheresGeorge > offer "remembrance" over multiple time lengths up to one year.
Posted by PC Medic on Jan. 31 2004,4:23 pm
But then 'Where's George' (and some other sites) may not have to worry about the issue of someone posting unacceptable topics and replies, or sending offensive Personal Messages to other members while logged in to another users account. Different applications call for different methods and considerations.
Posted by welch on Feb. 02 2004,5:53 pm
Quote (PC Medic @ Jan. 31 2004,5:23 pm)
But then 'Where's George' (and some other sites) may not have to worry about the issue of someone posting unacceptable topics and replies, or sending offensive Personal Messages to other members while logged in to another users account. Different applications call for different methods and considerations.

So are the 'cookie times' different for the forums than the rest of the site??

(the WG idea seems good to me)

Posted by PC Medic on Feb. 02 2004,7:05 pm
Quote (welch @ Feb. 02 2004,7:53 pm)
So are the 'cookie times' different for the forums than the rest of the site??

(the WG idea seems good to me)

Yes they are. The Main site (currently) should keep you logged in as long as your browser remains open. We do have plans to integrate the site and forums login so that you only need login once to access all the sites/forums features.
Posted by Scout on Feb. 05 2004,6:06 pm
Looks like PC Medic changed the comment by the checkbox for remembering your login details (either that or my memory is slow). Thanks.
Posted by welch on Feb. 05 2004,7:11 pm
Quote (Scout @ Feb. 05 2004,7:06 pm)

I noticed that last night. Thank you PC Medic. It makes much more sense now. :thumbs-up
Posted by PC Medic on Feb. 14 2004,7:35 am
OK, a new update has been made to this option of the board to accomodate those that would like the board to remember them when they return.

When you LogIn to the forums and select to have the board remember your details, it will now do so for an extended period (days) instead of hours. Because many users that may visit the forums from a shared or public PC (such as work, library, etc.), may not be savy about computer security the default option has also been changed to 'No'.

When logging in if you want your details remembered, you will now have to manually select 'YES'. Please remember that if you are accessing the site from a shared PC and you select 'Yes', then you will want to be sure to 'Log Out'when leaving the forums or run the risk of someone else sitting down at that PC and gaining access to your account.

Posted by Scout on Feb. 14 2004,9:37 am
Thanks.
Posted by YardBoy on Feb. 14 2004,11:58 am
Ditto, tho I notice logging into the site still has nothing to do with the Forums.
Posted by PC Medic on Feb. 14 2004,12:26 pm
Quote (YardBoy @ Feb. 14 2004,1:58 pm)
Ditto, tho I notice logging into the site still has nothing to do with the Forums.

That is also in the works, but a little more complex so not ready for prime time yet.
Posted by GeoRockers on Feb. 16 2004,4:12 am
Greetings Everyone!

Quote (Scout @ Jan. 30 2004,5:19 pm)
Navicache remembers my login details for only a short time. You say it's an hour. That seems to match what I'm experiencing. If so, it's way too short. Users who share computers and login IDs should always log out of any Web site before they leave their computer. Users who don't share their computers expect cookies to remain valid for at least 24 hours and probably a lot longer.


Quote (YardBoy @ Jan. 31 2004,10:42 am)
I've been lurking on this, but must support Scout wholeheartedly.  With most sites, if I choose to not log out, the site doesn't presume me to be a security Luddite and do it for me.  If a site offers to "remember", it does without qualification.  Coming full circle, our friends at WheresGeorge offer "remembrance" over multiple time lengths up to one year.


Quote (welch @ Feb. 02 2004,4:53 pm)

So are the 'cookie times' different for the forums than the rest of the site??

(the WG idea seems good to me)


You can now set your desired login period via < http://my.navicache.com > .

Log in, click on the Edit Account Information link and change the "Log in period(seconds)" entry to whatever you desire. :)


Quote (YardBoy @ Feb. 14 2004,10:58 am)
Ditto, tho I notice logging into the site still has nothing to do with the Forums.


Now it does. :)


George



Posted by Millhouse on Feb. 16 2004,6:51 am
Hi,

although do like that you are improving the Navicache site a lot, I think that your latest changes "broke" the login for me. I am using Mozilla 1.6 and have all cookies limited to "session only". This has always worked for this site. But when I tried to login today via "MEMBER LOGIN", although it seemed to work at first -- I did get to my user homepage -- but afterwards I still couldn't edit a log entry or change my account information. In the later case I get a "Please log in" page. I also noticed that no cookies were placed during the login! It seems that you have somehow eleminated all session cookies.

Greetings
Stephan aka Millhouse.

Posted by PC Medic on Feb. 16 2004,7:39 am
Thank you for bringing this to our attention. We will look into the issue.
Posted by GeoRockers on Feb. 16 2004,1:22 pm
Hi Stephan,

Quote (Millhouse@Feb. 16 2004 @ 5:51 am)
It seems that you have somehow eleminated all session cookies.


Please try it now.


George

Posted by Millhouse on Feb. 16 2004,2:16 pm
Hi George,

it works again :grinnin !

Thanks a lot.
Stephan

Posted by welch on Feb. 16 2004,9:43 pm
A belated Thank You! :thumbs-up
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